Changes to the date, frequency, and amount can be made to scheduled bill payments. Changes cannot be made to the payee information once a bill payment is set up in the system. To correct payee information, refer to Change Payee Information and Delete a Bill Payment.
Note:
Once a bill payment transaction is in the system, you can make changes until 6 p.m. the day before the transaction date. You cannot make changes on the date the transaction is scheduled. Attempts to do so may result in additional payments taking place.
If you wish to delete a scheduled bill payment, refer to Delete a Bill Payment.
To change a bill payment:
On the Accounts window, click on the account number in the Number column.
On the Balances window, click the Payment button and select Payment List.
Select the bill payment you want to change by performing one of the following:
For a one-time bill payment:
1. Click the checkbox in the Select column for the bill payment you want to change.
2. Changes can be made to the date in the Next Payment column and to the amount in the Payment Amount column.
3. Click the Next button. Print the Scheduled Payment Confirmation for record keeping purposes.
For a scheduled bill payment:
1. Click on the payee link.
2. On the Change Scheduled Payment window, make changes to any of the following options:
Amount
Date
3. Click the Submit button. Print the Scheduled Payment Confirmation for record keeping purposes.