Once a bill payment transaction is in the system, you can make changes until 6 p.m. the day before the transaction date. You cannot delete a transaction on the date it is scheduled. Attempts to do so may result in additional payments taking place.
For more information about bill payments, refer to Bill Payment Transactions.
To delete a bill payment:
On the Accounts window, click on the account number in the Number column.
On the Balances window, click the Payment button and select Payment List.
Click the Delete button for the payment you want to delete.
On the Delete Scheduled Payment window, click the Submit button.