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Customer Bill of Rights

Article 1. The Right to Value

Customers have the right to high-quality banking services provided with the best value possible.

Article 2. The Right to Service

Customers have the right to enjoy service that is fast, friendly, and focused on their needs.

Article 3. The Right to Privacy

All personal and financial information will be protected and held in the strictest confidence.

Article 4. The Right to Trust

All bank employees understand that our greatest asset is the trust our customers place in us.

Article 5. The Right to Accuracy

Customers have the right to current and accurate information with regard to every account and every transaction conducted on their behalf.

Article 6. The Right to Accessibility

Customers have the right to conduct business in welcoming and safe surroundings, without obstacles.

Article 7. The Right to Stability

Customers have the right to a financial institution whose principles are based on sound business and investment practices.

Article 8. The Right to Dignity

Customers have the right to be treated by all Watertown Savings Bank employees with dignity and respect at all times.

Article 9. The Right to Security

Customers have the right to be confident that they will never experience a loss to their principal deposit at Watertown Savings Bank.

Article 10. The Right to Equality

Customers have the right to experience all the preceding rights regardless of race, color, creed, religion, gender, age, sexual orientation, or deposit balance.

Member FDIC | Member DIF | Equal Housing Lender

©2014 Watertown Savings Bank. All Rights Reserved. | Headquarters: 60 Main Street, Watertown, MA 02472 | tel: 800.207.2525