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A Message to our Neighbors

UPDATE: Tuesday, March 31, 2020

Dear Customers,

During these unprecedented times caused by the coronavirus (COVID-19), many are facing various challenges and dealing with upended daily routines. We want to reassure you that we are here for you. We care about your financial wellbeing and want to highlight the enhanced services available to you.

Increased Mobile Deposit Limits

For your convenience, we have recently increased your mobile deposit limits (per check and monthly total). Once a check is deposited, you will see your available mobile deposit limits as well as receive an email confirmation. We also continue to have an extended mobile deposit cut-off time of 8pm ET each business day. 
Get started! Download the WSB Mobile Banking app on your smartphone to use the Mobile Deposit tool.

Available Daily Limits on your WSB Debit Card  

Your WSB debit card can work for you in many ways: 
•    ATM withdrawal limit is $500 
•    If you use a PIN for a purchase, the limit is $1,000
•    If you sign for a purchase, the limit is $2,500

For World debit cardholders:
•    ATM withdrawal limit is $1,000
•    If you use a PIN for a purchase, the limit is $2,000
•    If you sign for a purchase, the limit is $5,000

For additional information on the benefits of your WSB debit card, please visit:

Mobile Wallet: A Safe and Secure Way to Make Payments

We encourage you to add your WSB debit card to your smartphone’s mobile wallet. During the coronavirus outbreak we are constantly reminded to limit touching public surfaces. Using your mobile wallet will allow you to hold your phone to the payment terminal without touching it. 
Get started! Find the Apple Pay® app on your iPhone or the Google Pay® app on your Android device and follow the simple steps to input your WSB debit card’s information.

Online Banking and Mobile Banking: Account Access from your Home or Anywhere

Manage your WSB accounts from your home or virtually anywhere using Online Banking and the WSB Mobile Banking app. These digital tools let you easily and securely:
•    Check your account balance
•    Pay bills
•    Transfer money
•    Deposit your check using your smartphone
•    Set up real-time alerts to keep track of your account activities and WSB debit card
•    and more!

Get started! Access WSB Online on our website. To enroll, visit our website and locate the ‘enroll’ link on the Account Login box. Download the WSB Mobile Banking app from your iPhone’s App Store or your Android’s Google Play. You will be able to enroll when you open the app.

Committed to Personal Service

We understand that you may need to see or talk to us—and we are here to help. If you need to do drive-up banking, please visit any of our drive-up window services. For locations and hours, please visit
If you would like to discuss any of your banking needs, please contact Customer Support at 617-928-9000.  

Financial Challenges

If you have your mortgage with WSB, we understand that these are difficult times. If you are having financial difficulty due to COVID-19, please contact Customer Support at 617-928-9000 and they will direct you to our lending department. We will be pleased to speak with you about your individual circumstances.  

Additional Resources

We are regularly updating our website ( and social media accounts and invite you to visit them for up-to-date information.
We remain committed to our customers and employees during these unprecedented times. 

UPDATE: Tuesday, March 23, 2020

Dear Customers, 
We continue to closely monitor the ever-changing situation related to the coronavirus (COVID-19) and to do our part in keeping our customers and employees safe.

In an effort to curb the spread of the coronavirus, Governor Baker called for residents to stay home and for ‘essential services only’ to stay open. We want to reassure you that we are here for you and our drive-up window locations will remain open regular hours as banks are considered an ‘essential service’. You may also contact Customer Support at 617-928-9000 to discuss any of your banking needs.

We would also like to strongly suggest that whenever possible you use WSB Online on our homepage and the WSB Mobile Banking app on your smartphone. With these digital tools you’ll be able to access your accounts, make transfers, deposit checks, pay bills, and more—all from your home or virtually anywhere.

This is an unprecedented situation, but we are all in this together. Stay healthy and stay safe.

UPDATE: Wednesday, March 18, 2020

This is a brief note to express my thanks and gratitude to you. 

Yesterday, virtually overnight, we had to reluctantly change the way we have interacted with you for the past 150 years. And yet, you showed us patience, understanding, and support during these unprecedented times. For that we are very grateful.

All drive-up services will remain open for bank transactions. If you use our drive-up services, you will notice that we are taking extra precautions—such as having our team wear protective gloves—to ensure your and our employees’ safety. While prudent, this makes certain transactions, like counting money, somewhat harder and some transactions may take longer. We appreciate your patience under these circumstances. Please see below a list of our drive-up locations.

We fully recognize that most, but not all, banking services can be conducted via the drive-up locations. We are working diligently to provide safe alternatives for these services. We invite you to contact Customer Support at 617-928-9000 to discuss any of your banking needs and determine how best to accommodate them.

Time and time again our communities have been challenged and have proven to be remarkably resilient. We will be so once again.

UPDATE: Monday, March 16, 2020

Dear Customers, 
We are committed to maintaining the health and safety of our customers and employees. Together, we can take precautionary steps during this time of uncertainty.

Effective tomorrow, Tuesday, March 17th, WSB drive-up window services will continue to be open with regular business hours and branch lobbies will be temporarily closed.

Our drive-up window locations offer full banking services and can accommodate your banking needs and transactions. 


45 Church Street, Watertown
Mon - Fri: 7:00 to 7:00
Saturday: 8:00 to 2:00
Waltham Center, 6 Lexington Street, Waltham
Mon - Wed: 8:30 to 4:00
Thursday: 8:30 to 5:00
Friday: 8:30 to 6:00
Saturday 8:30 to 12:30
Warrendale, 739 Main Street, Watertown
Mon - Wed: 8:30 to 5:00
Thurs - Fri: 8:30 to 6:00
Saturday: 8:30 to 12:30
1075 Waltham Street, North Waltham/Lexington
Mon - Fri: 7:00 to 7:00
Saturday: 8:00 to 2:00
Market Basket, 25 Market Place Drive, Waltham
Mon - Fri: 7:00 to 7:00
Saturday: 8:00 to 2:00
980 Massachusetts Avenue, Arlington
Mon - Wed: 8:00 to 4:30
Thurs - Fri: 8:00 to 6:30
Saturday: 8:00 to 1:00

If you have questions about using our drive-up locations, please contact Customer Support at 617-928-9000.

Other Banking Services:

  • Safe deposit: By appointment only
  • Lending Services: For immediate lending services, please contact our Lending Office directly at 617-928-2399 for servicing and at 617-928-2396 for origination


Access our digital banking tools from virtually anywhere. WSB Online and our WSB Mobile Banking app allow you: 

  • manage your accounts
  • pay bills
  • transfer funds
  • deposit checks
  • check balances
  • manage your WSB debit card
  • and more

For your convenience, peace of mind, and now safety, we encourage you to enroll in WSB Online on our website and to download the WSB Mobile Banking app on your iPhone® or Android® smartphone. 

WSB Online: Enroll here

Mobile Banking app: Download the app to your iPhone or Android

Thank you for your understanding and collaboration during these unprecedented times from all of us at Watertown Savings Bank.

For continuous updates and information, please continue to visit our website (

Friday, March 13, 2020:

A brief, personal note from your neighbors at Watertown Savings Bank, 

There is an enormous amount of information regarding the Coronavirus. As your neighbor and as your Bank, I simply and directly want to assure you that we continue to do our part to ensure the health and safety of customers and employees and we remain committed to providing you with outstanding customer service.

As your neighbors, we are all on the same team. Today, there a few steps I would like to suggest on how we may best work together as that team. Particularly in the event in-person interactions were to become more limited, we strongly encourage you to familiarize yourself with Online and Mobile Banking, and our drive-up and ATM locations. To learn more about these options, please visit our additional resources.

1. Access your WSB Accounts Using WSB Digital Banking Tools

We have many free tools that create great alternatives to in-person banking, among them: 

They’re safe and secure and let you access your accounts, pay bills, deposit checks, set-up real-time alerts, transfer money, and more.

2. Take Advantage of our Drive-Up and ATM Locations

In order to best ensure your safety and the safety of our staff, for those of you visiting our branch locations, we ask that you give strong consideration to using our drive-up services for basic transactions. Please familiarize yourself with our drive-up locations and extended service hours, by visiting or by contacting Customer Support at 617-928-9000

3. Connect with us on Social Media

Social media is a great way to stay in touch with us. Follow us on Facebook, Twitter, and Instagram

4. Don’t connect with the Scam Artists

Sadly, situations like this create opportunities for even more scams than usual. Remember WSB will never request personal information or account information through social media or email. Similarly, this email contains no links. WSB will never send emails containing direct links to your WSB accounts or any WSB service.

As per the Centers for Disease Control and Prevention (CDC), we would like to ask customers who have recently traveled internationally or feel unwell to please use Online and Mobile Banking services.

We have been your neighbor for 150 years and we will be your neighbor for 150 more. We will work through these challenging times, perhaps sometimes imperfectly, but always as a team. This will help ensure that we maintain the standard of service that we hope and believe you have grown accustomed to over the years.  

On behalf of all us at Watertown Savings Bank, thank you for all of your support and loyalty. 

Brett W. Dean

President & CEO

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