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Contact Watertown Savings Bank

We are here to help

Employee at the reception of Watertown Savings Bank

How can we help?

We are here to assist with any of your banking needs! Reach out to us with any questions about your WSB accounts, our products and services, or for general information about WSB.

Chat With Us

Monday - Wednesday: 8:30 to 4:00
Thursday: 8:30 to 6:00
Friday: 8:30 to 5:00
Saturday: 8:30 to 12:30

Call Us

617-928-9000
800-207-2525

Monday - Wednesday: 8:30 to 4:00
Thursday: 8:30 to 6:00
Friday: 8:30 to 5:00
Saturday: 8:30 to 12:30

Email Us

Important: Email is generally not a secure form of communication. Please do not include an account number or social security information in this correspondence.


We also invite you to reach out to our Bank President Brett Dean with any feedback. He lives in the neighborhood, so catch him on the little league fields and football fields, or contact him directly - he will respond:

617-928-2360

president@watertownsavings.com

We welcome your feedback!

We always strive to provide our customers a friendly and helpful experience. Help us do more for you. We listen to and value your feedback.

Please do not include any account number or social security information in this correspondence. If you are a customer and would like to communicate through a secure form, please log in to WSB Online.
*All fields required.

Telephone Banking

Call Telephone Banking for automated account information:

617-928-2300

Lost or Stolen Card

Go on the WSB Mobile Money app, select ‘Card’ and turn off your card to prevent any fraudulent transactions.

Call Customer Support at 800-207-2525 to report the lost or stolen card and to order a new one.

Check Order

Go to OrderMyChecks.com to place an order for your checks. Depending on your account type and other criteria, you might be charged for the re-order.

Address Change

Log in to WSB Online to fill out a secure Address Change e-form or call Customer Support at 800-207-2525

Routing Number

211370176

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