Contact Watertown Savings Bank

Contact Us

We are here for you: we'll pick up the phone when you call, we'll sit down and talk when you visit us at the branch, and we'll get to know each other around the neighborhood.

We welcome your questions and comments about the Bank or our products and services.

Chat With Us

Monday - Wednesday: 8:30 to 4:00
Thursday: 8:30 to 6:00
Friday: 8:30 to 5:00
Saturday: 8:30 to 12:30

Customer Support

617-928-9000
800-207-2525

Monday - Wednesday: 8:30 to 4:00
Thursday: 8:30 to 6:00
Friday: 8:30 to 5:00
Saturday: 8:30 to 12:30

Telephone Banking

617-928-2300

support@watertownsavings.com

Important: Email is generally not a secure form of communication. Please do not include an account number or social security information in this correspondence.

We also invite you to reach out to our Bank President Brett Dean with any feedback. He lives in the neighborhood, so catch him on the little league fields and football fields, or contact him directly - he will respond:

617-928-2360

president@watertownsavings.com

Message Us

Use this contact form to message us with any general questions about the Bank or our products and services.

Name

Message

This form is generally not a secure form of communication. Please do not include any account number or social security information in this correspondence. If you are a customer and would like to communicate through a secure form, then please log in to WSB Online.

Lost or Stolen Card

Go on the WSB Mobile Money app, select ‘Card’ and turn off your card to prevent any fraudulent transactions.

Call Customer Support at 800-207-2525 to report the lost or stolen card and to order a new one.

Check Order

Go to OrderMyChecks.com to place an order for your checks. Depending on your account type and other criteria, you might be charged for the re-order.

Address Change

Routing Number

211370176