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COVID-19 Frequently Asked Questions

Throughout the pandemic, our customers’ and employees’ health and safety have remained our top priority. WSB is implementing the MA Government's Mandatory Safety Standards and additional procedures to ensure everyone's health and safety. We appreciate your support during these challenging times and in helping protect fellow WSB customers and our staff.

Below are some helpful FAQs for you to reference as we continue to support you.

Branch Appointments for Non-Teller Services

Why is WSB requesting appointments for non-teller services?

  1. Reduce indoor face-to-face time: We seek to keep our staff and our customers as safe as possible during COVID. With an appointment, our staff can identify needs and requirements in advance and prepare documents prior to the appointment. These steps often substantially reduce the time you will spend face-to-face, indoors with our staff. This helps protect you and our staff.
  2. Less wait and fewer crowds to meet capacity guidance: By requesting an appointment for non-teller services, we are able to spread services throughout the day and reduce occurrences of multiple parties waiting in the lobbies at the same time. This assists WSB in meeting Commonwealth of MA capacity guidelines during COVID and reduces prolonged close contact amongst our customers and our staff.


What do I need an appointment for?

Please call Customer Support at 617-928-9000 to schedule an appointment for non-teller services.

The following are the typical non-teller services:

If you will be a new WSB customer, please schedule an appointment for the following services:

  • New personal account
  • New business account
  • New safe deposit box
  • Notary or signature guarantee
  • IRA services
  • Other non-teller services

If you are an existing WSB customer, please schedule an appointment for the following services:

  • New joint owner
  • Add/remove a beneficiary
  • Removal due to death
  • Legal name change
  • Notary or signature guarantee
  • Other non-teller services


How do I schedule a branch appointment?

Please call Customer Support at 617-928-9000 to discuss your banking needs and to schedule an appointment for non-teller services.


Drive-Up Locations

Where can I find a WSB drive-up location?

We invite you to visit our drive-up locations, which also include teller services. 

 Drive-Up Window Locations and Hours

Church Street: Mon-Fri: 8:30am-6pm, Sat: 8am-2pm
Warrendale: Mon-Fri: 8:30am-6pm, Sat: 8:30am-12:30pm 
Market Basket: Mon-Fri: 8:30am-4pm, Sat: 8am-2pm
North Waltham/Lexington: Mon-Fri: 8:30am-4pm, Sat: 8am-2pm
Waltham Center: Mon-Fri: 8:30am-4pm, Sat: 8:30am-12:30pm
Arlington: Mon-Fri: 8:30am-4pm, Sat: 8am-1pm

We continue to do everything we can to ensure the health and safety of bank employees and customers, and remain committed to providing you with excellent customer service at any one of our branch locations.

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