At Watertown Savings Bank, we take your financial information and account security very seriously. We aim to provide you convenient tools, shredding events, and general fraud prevention tips to raise awareness of fraud schemes.
If you think you may have been a victim of fraud, then please contact us immediately so that we can assist you. Please call Customer Support at 617-928-9000, email us at firstname.lastname@example.org, or visit any WSB branch location.
- Monitor your Bank Accounts We provide you convenient tools to access your WSB accounts. We recommend that you login to the WSB Mobile Banking app on your smartphone or WSB Online on watertownsavings.com regularly to check on your balances and transactions.
- Set Up Transactions Alerts Get notified in real-time of any transactions or changes on your WSB account. You can set up your alerts on the WSB Mobile Banking app or WSB Online. You can select your preferred alerts to come through as text messages, emails, or push notifications. Alerts related to an address change, transactions, password change, among others, will help you catch potential fraud. If you see any unusual activity on your account, please contact us immediately.
- Manage your WSB Card Did you know that you can lock and unlock your WSB card based on your usage? You can get a snapshot of your WSB card under “Cards” on the WSB Mobile Banking app. Take a look at recent transactions to where you set up your card-on-file, to spending insights… all of these tools can help you monitor your card’s usage and identify any unusual activity.
- Shred Sensitive Documents It is very important that you dispose securely of documents such as bank account statements, medical records, tax documents, and legal documents. Any documents with sensitive information such as account numbers, credit/debit card numbers, and SSN should be shredded so as to prevent identity theft. We hold Shred Day events for our WSB customers to help them shred their sensitive documents. Stay tuned for upcoming Shred Day events typically in spring and fall.
- Beware of Caller ID Spoofing Just because your caller ID may display “Watertown Savings Bank” and allegedly our phone number, it doesn’t actually mean that any Bank representative is calling you. Mostly likely, we’re not. Scammers can deliberately falsify the information displaying on your caller ID. Therefore, remember, never give out any personal information over the phone when someone is calling you. We would never call to ask for your account number, social security number, or any other sensitive information over the phone. If you ever get such a phone call, hang up immediately. If you are curious as to whether it was us calling you, then just call us and ask.
- You probably did not win any sweepstakes… Do not click on any links in emails or text messages that claim you won a sweepstakes. You most likely did not. The reality is that this is an old trick to get you to submit your personal information or to click on links that would install malware on your devices.
Help us help you. If you see any suspicious activity on your WSB accounts, please contact Customer Support at 617-928-9000 immediately. If you shared your personal information and have a suspicious feeling about it, then closely monitor your accounts, set up alerts, and monitor your transactions.
Learn more about the steps you can take to remain safe and help prevent fraud. Visit our Financial Protection section.