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Banking with WSB during the coronavirus

Review these helpful tips

Online security

Stay Connected

As the coronavirus (COVID-19) continues to impact our daily lives, we continue to do our part to ensure the health and safety of customers and employees. To stay connected with us, we encourage you to review the following tips. 

Visit our 'Message to our Neighbors' for the latest Customer Communication

We are committed to staying in contact with our customers and letting them know that we are here for them in the best ways we can given the unprecedented situation. Visit our 'Message to our Neighbors' to hear the latest from us.

Most WSB Locations are Now Fully Reopened

Most WSB branch lobbies are now reopened for branch teller services and, by appointment, other banking services. Please note the Church Street Branch is only opened for drive-up services and the Waverley Square Branch is temporarily closed (safe deposits are available by appointment).

For detailed information on branch and drive-up locations and business hours, please visit our More Ways to Bank with WSB page.

Access Online Banking and Mobile Banking

If you want to manage your accounts, pay bills, or deposit your checks without coming to a nearby WSB branch location at this time, then you can do all of this and more from your computer or smartphone! We invite you to use WSB Online on our website and the WSB Mobile Banking app on your smartphone to access your accounts. Safety and convenience are at your fingertips:

  • Check account balances
  • Pay bills
  • Deposit checks using your phone
  • Set up real-time alerts
  • Transfer money to your friends using Popmoney®
  • Transfer funds between your accounts
  • and more!

Get started! Enroll in WSB Online to access your accounts from our website or download the WSB Mobile Banking app onto your iPhone or Android-operated smartphone.

Increased Mobile Deposit Limits

For your convenience, we have recently increased your mobile deposit limits (per check and monthly total). Once a check is deposited, you will see your available mobile deposit limits as well as receive an email confirmation. We also continue to have an extended mobile deposit cut-off time of 8pm ET each business day. 
Get started! Download the WSB Mobile Banking app on your smartphone to use the Mobile Deposit tool.

Available Daily Limits on your WSB Debit Card  

Your WSB debit card can work for you in many ways: 
•    ATM withdrawal limit is $500 
•    If you use a PIN for a purchase, the limit is $1,000
•    If you sign for a purchase, the limit is $2,500

For World debit cardholders:
•    ATM withdrawal limit is $1,000
•    If you use a PIN for a purchase, the limit is $2,000
•    If you sign for a purchase, the limit is $5,000

For additional information on the benefits of your WSB debit card, please visit: watertownsavings.com/debit

Other Ways to Stay Connected with WSB

Drive-Up Window Locations and Hours (updated 11/30/2020)

Church Street: Mon-Fri: 8:30am-4pm, Sat: 8am-2pm
Warrendale: Mon-Fri: 8:30am-4pm, Sat: 8:30am-12:30pm.
Market Basket: Mon-Fri: 8:30am-4pm, Sat: 8am-2pm
North Waltham/Lexington: Mon-Fri: 8:30am-4pm, Sat: 8am-2pm
Waltham Center: Mon-Fri: 8:30am-4pm, Sat: 8:30am-12:30pm
Arlington: Mon-Fri: 8:30am-4pm, Sat: 8am-1pm

We continue to do everything we can to ensure the health and safety of bank employees and customers, and remain committed to providing you with excellent customer service at any one of our branch locations.

 

Avoid Scams Related to the Coronavirus

Unfortunately, scammers prey on potential victims in times of uncertainty. Please be on the lookout for websites, emails, or social media posts that sell bogus products, are a ruse to take your personal information or get online payments from you. Keep this information in mind to keep scammers at bay:

  1. Don't click on links from sources you don't know
  2. Check senders' email addresses to ensure they're coming from a legitimate source
  3. Make sure your computer's anti-malware and anti-virus software are up-to-date
  4. Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the coronavirus visit the Centers for Disease Control and Prevention and the World Health Organization
  5. Ignore online offers for vaccinations
  6. Do additional research before making donations through charities or crowdfunding sites. If someone wants donations in cash, by gift card, or by wiring money, don't do it
  7. Be alert about any "investment opportunities". The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of some companies can prevent, detect, or cure the coronavirus

If you suspect any fraudulent activities or have any questions about your banking accounts at Watertown Savings Bank, please reach out to Customer Support at 617-928-9000.

Visit our additional resources on Financial Protection, including identity theft, fraud preventionphishing scams, elderly financial abuse, and more.

 

Contact us if you have any questions

We invite you to contact Customer Support at 617-928-9000 if you have any questions.

 

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Sources:

Coronavirus: Scammers follow the headlines, FEDERAL TRADE COMMISSION Consumer Information, https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines 

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Have A Question?

This form is generally not a secure form of communication. Please do not include any account number or social security information in this correspondence. If you are a customer and would like to communicate through a secure form, then please log in to WSB Online.